Return & Refund Policy

At Preezapret, customer satisfaction is important to us. We strive to ensure that every order is delivered in the best possible condition and matches the product description provided on our website. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 14 days of the delivery date only in specific situations. Customers are eligible for a return if:

The product received is damaged or defective.
The wrong product, size, color, or item was delivered by our team.
The product received is significantly different from what was ordered.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact. Products showing signs of use, washing, alteration, or damage caused by the customer will not qualify for a return.

Preezapret reserves the right to inspect the returned item before approving any refund request.

Exchanges

If the product delivered matches the order correctly but the customer wishes to change the size, we offer an exchange service subject to product availability.

Exchange requests must be submitted within 14 days of delivery.

For size exchanges:

The customer will bear the shipping cost for sending the item back to us.
Preezapret will bear the shipping cost for dispatching the replacement item to the customer.
Exchanges are subject to stock availability. If the requested size is unavailable, our team will coordinate with the customer regarding available alternatives.

Please note that exchanges are not available for products that have been worn, washed, damaged, or altered after delivery.

Refunds

Refunds are only issued when:

A damaged or defective product has been received.
An incorrect item has been delivered.
A return request has been approved after inspection by our team.

Once the returned product is received and inspected, customers will be notified regarding the approval or rejection of their refund request.

Approved refunds will be processed through the customer's preferred payment method, including:

Bank Transfer
Easypaisa
JazzCash
Other mutually agreed payment methods

Refund processing times may vary depending on the selected payment method and banking procedures.

Shipping charges paid during the original purchase are generally non-refundable unless the return is a result of our error.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Products returned after the 14-day return period.
Products that have been used, worn, washed, stained, or altered.
Items without original tags, labels, or packaging.
Products damaged due to misuse, improper handling, or customer negligence.
Requests based solely on personal preference when the delivered product matches the order description.

Return & Exchange Process

To initiate a return or exchange request, customers may contact us through any of the following channels:

Email: support@preezapret.com
WhatsApp: [Your WhatsApp Number]
Contact Form: Available on our website

When submitting a request, please include:

Order Number
Customer Name
Reason for Return or Exchange
Clear photos of the product (if damaged or incorrect)

Our support team will review the request and provide further instructions.

Policy Updates

Preezapret reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon posting.

By placing an order with Preezapret, you acknowledge and agree to the terms outlined in this Return & Refund Policy.